Career Path

Our administration team is comprised of professionals in Accounting, Information Technology, Marketing and Human Resources. These team members ensure all of their functional responsibilities are top notch and keep our back-office running smoothly. We take pride in the expertise and support they provide and encourage these team members to continue their growth and development so they can meet their personal and professional aspirations.

The Business Development team at McCloud focuses on the growth of the company by prospecting new relationships. We employ critical thinkers looking for an opportunity to exercise independent judgment and who enjoy the responsibility and rewards for business growth. Our team consists of recent college graduates as well as many tenured sales professionals. Business Development Representatives have a base compensation plus commission pay structure and also enjoy generous incentive opportunities.We provide ongoing training and development opportunities for our Business Development Representatives.

Essential Functions of Business Development Representatives

• Be part of a creative and driven business development team that has the energy to achieve results

• Generate high-value leads by collecting business intelligence and identifying key decision makers

• Onboard new customers through consultative selling, relationship building, and a never-say-die attitude

• Solve complex problems that have a profound impact on human health and safety

A McCloud Customer Service Administrator ensures customer inquiries are handled promptly and professionally and also supply the operations and sales team with accurate and timely information. This team has ongoing training and support that includes regular meetings with Operations, Sales and Administration functions.

Essential Functions of a Customer Service Representative

• Handles all incoming calls and emails from customers

• Scheduling service calls

• Dispatching service specialists to assist with customer needs

• Logging customer interactions

• Providing follow up to ensure resolution

Our Operations Managers have responsibility for field management of multiple commercial pest management service routes and maintain a regular presence at client facilities. These professionals have excellent communication skills in resolving customer service issues and maintaining and enhancing client relationships. We provide ongoing training and development opportunities for our Operations Management team.

Essential Functions of Operations Management

• Hands-on service delivery & route management

• Supervision, training and evaluation of a team of service specialists

• Promotes a culture of safety

• Manage budget and key performance metrics

A McCloud Service Specialist has the responsibility to provide integrated pest management solutions to our clients and provide recommendations on how to minimize the risk of potential pest populations. They are proactive in solving customer pest issues and communicating effectively with internal and external customers on a daily basis. We expect this team to participate in ongoing training and development and to remain current on regulatory and compliance procedures.

Essential Functions of a Service Specialist

• Solve pest problems and communicate effectively with customers on a daily basis

• Inspect for pests and conditions that increase the risk of pests

• Eliminate any pest populations in customers facilities

• Use data-driven integrated pest management methods to control and prevent pest populations