Customers

Customers are the Reason We Exist

We put our customers at the center of everything we do. Customer satisfaction is a key driver for our business; we believe that delivering what our customers want is the way to build partnerships and grow our company. Our business is built on the values of Honesty, Integrity, Respect, Safety and Quality.

Approach and Customer Experience

Trust and satisfaction comes from the overall experience a customer receives from point of sale to implementation. We work hard to do it right throughout every step in the process. Our customers vary and so do their needs. Before implementing our programs we make sure we understand what business results our customers must achieve. We assess their needs and provide simple or integrated solutions to help make our customers better at achieving their objectives.

Assets

Our assets support our customers. As a family owned organization without public stockholders our interests lie with reducing our customer’s risk and adding to their profitability. With a foundation of a 111 years of industry and market experience we have built value propositions that help solve problems that impact our customer’s bottom line. Our people are our most valuable asset. We provide the right people with the right tools to serve our customers. We recognize and celebrate success. We focus on performance and accountability. We strive to provide a great place to work and an environment that inspires success.

Markets

We are proud of who are customers are. And we are proud that we are trusted for our ability to resolve the toughest pest management challenges for businesses in Chicago and throughout Illinois, as well as in Indiana, Iowa, Kansas, Kentucky, Missouri, Tennessee, Ohio and Wisconsin.

McCloud Services is a founder of Copesan, an alliance of regional pest management companies that are united as a single entity for the purpose of providing quality pest solutions to businesses with locations throughout North America. Through our affiliation with Copesan, McCloud Services is able to offer commercial clients the benefit of a consistent national program that is enhanced by local knowledge and expertise.