McCloud Services, a leading pest management company headquartered in South Elgin, Ill., is pleased to announce that Ben Jones, Area Manager – Chicago Service Center, has been named the company’s 2019 Walter Award recipient. McCloud Services created the Walter Award in 2015 to honor members of the McCloud team who demonstrate outstanding leadership qualities and exceptional character.
Of numerous nominees company-wide, Jones was honored with the fourth annual award for his contributions to McCloud in the areas of character, innovation, teamwork, core values and leadership. By leading his team through transition and staffing changes, Jones was recognized for his dedication to continuous improvement in all aspects of his job. He is admired greatly by his colleagues for his determination to provide the best service options possible for his clients, and his thoughtful operations decisions that impact his teammates.
Anna Berry, Training Manager for McCloud, nominated Jones, noting his focus on the importance of quality with his team from a recent conversation in which he stated, “I will continue to run short-staffed before I allow bad or mediocre pest management to become the standard of our service center.”
Jones’s responsibilities include maintaining strong customer relationships, managing the Chicago Service Center’s team, facilitating the service center’s growth and improving customer satisfaction. Jones is also responsible for the financial performance of the service center and oversees field operations including service delivery, sales, quality assurance and customer account management.
“Ben is driven. He inspires his team to improve and successfully deliver for our customers,” said Stephanie Dickson, president of McCloud Services. “His focus on self-improvement, professional growth and humility is impressive.”